Elin Gunnarsson

Write an autoresponder (ooo-message) like a real pro – 3 templates

Write an autoresponder (ooo-message) like a real pro – 3 templates

Christmas times are upon us and many choose to take a little extra vacation at the same time. For both shorter and longer absences, it can be good to write a so-called ooo message (out of office), or autoresponder as it is often called. In this way, you inform both colleagues and external contacts about … Continued

Chatbots: How Automated FAQ Functionality Can Power Your Profitability

Chatbots: How Automated FAQ Functionality Can Power Your Profitability

For the time-starved customer with a question, using a chatbot means there is no need to call and sit in a queue for a human operative; or be bounced between departments in search of a resolution to their issue. For the service provider, there is no need to deploy an expensive and often-ineffective call centre function with all of the associated, resource-sapping costs which conspire against bottom-line growth. In today’s always-on world, the automated chatbot is the 24/7 antidote to costly, often-sluggish human customer service endeavours.