In today's fast-paced world, companies striving to be available 24/7 require a mobile solution to meet their customers' needs. Svanströms El & VVS, a Stockholm-based company founded in 2003, stands out as one of the few companies offering a 24/7 service, focusing on various electrical, heating, ventilation, and plumbing issues.
Håkan Svanström, Operations Manager at Svanströms, recalls: "The phone was ringing all the time. I could talk and work simultaneously, but eventually it became so much that I felt like I was surely losing customers; people trying to reach me couldn't get through. I had to find a solution to that problem."
Their customer base ranges from private projects to contracts worth millions of kronor. Svanströms handles an average of 6,000 jobs per year and receives 1,500 calls, aiming to be on-site within an hour.