Today, customers usually do not settle for just one phone number they can call regarding questions. They want to be able to choose the platform where they themselves are active. By collecting all communication streams, we allow greater insight into all interactions, giving you the data you need to make better business decisions.
With our Contact Center, all contact sites create the tickets in one and the same system – therefore you get a clear overview and can prioritize correctly. By being able to meet the customer directly in the chosen channel, you are perceived as professional. Whether customers choose to fill in forms on the web, send email, chat, call or use social media all the cases end up with the right person, with the right priority and all in one place.