Dstny Customer Service
With Dstny Customer Service you get three functions in one package
Who’s Calling
Through a smart lookup with the latest technology, you will see who is calling before you answer the call.
Virtual Phone Q
Give your customers the choice of a bot to hold their place in the phone queue and instead get a callback at a certain time.
Web Callback
Give your customers the choice of a bot to hold their place in the phone queue and instead get a call back at a certain time.
Dstny Customer Service is aimed towards companies that have inherently understood that customer experience is crucial to stand out from the crowd. This package provides your coworkers with the prerequisites needed to take your service to the next level.
Who's Calling
See who’s calling directly in your browser. Easier and more efficient customer management not only means more finished deals but also more satisfied customers and coworkers.
Lean more by clicking the video and listen to CEO Mattias Ohde together with CMO Christian Hed explain more about the service.
Lookups
Who’s Calling automatically searches if the contact exists within the PBX.
Integrated
Integrated with a number of popular CRM-systems.
Other guides
The service also automatically conducts searches on Eniro.
Virtual Phone Q
Virtual Phone Q gives your customers the opportunity to let a bot hold your place in the phone queue whereas you get a callback on a predestined time. The service provides your customers with better service as well as relieve your support or reception when workload is high. The customer is able to leave a phone number in order to be contacted by an available agent to avoid waiting out a phone queue
Want to learn more about VPQ? Join us at Studio Dstny where Mattias Ohde and Christian Hed explain more about the service and its assets.
Waiting time
No waiting time for customers
Choose management
Manual or automatic management
Workload
Even out highs and lows.
Web Callback
The service helps customers get in contact with companies in a comfortable way through the Callback function, directly or at a time suited to the customer. Web Callback is a operator solution that can connect your website visitors to your company within a few seconds.
Watch our CMO Christian Hed together with CEO Mattias Ohde explain more about how Callback works.
Creating leads
Convert visitors on the website
Visually
Offer smooth visual management.
Easy queue system
Ends up in the same queue as VPQ.
Prices for Dstny Customer Service
699kr/month
1-49 employees
999kr/month
50-99 employees
1 499kr/month
100+ employees
Latest update June 2021
