Does all calendar entries affect the referral in the switch?
No, not all calendar entries will be affected. Only the calendar entries where you have selected the busy status will refer you as busy in the switch.
Calendar Sync
It's easy to forget to set your presence when entering a meeting. It's just as easy to forget to put yourself back as available once the meeting is over. With our service, Calendar Sync, this will happen automatically.
Let your calendar work together with the PBX
With the Calendar Sync service, the PBX will cooperate with your calendar. As soon as you have a planned event in your calendar, where your status is set as busy, you will also be referred as busy in the PBX. When the calendar event has expired, your PBX connection will automatically be set as available again.
If you have a calendar entry planned, where you want to be reachable, you set your status to available in the calendar, then calls will reach you as usual.
Who is at lunch at 4 o'clock in the afternoon? Could he have forgotten his referral perhaps?
Have your calendar control your phone, it is easy to forget to refer yourself, and perhaps even more difficult to remember to make yourself available again.
Provide perfect service
Having the person calling automatically receive information about your availability means that you always provide the right expectations.
Always correctly referred
Schedule future meetings and events in the calendar and have the system refer you automatically.
Use optional unit
It doesn’t matter which unit you choose to use when you add meetings, the functionality is the same.
Extra functionality in Softphone
If you also have the Softphone service, a small calendar icon will appear on your contact card, when you have a scheduled calendar entry. You can also click on the icon to get more information about the calendar entry.
Keep track of your colleagues
By ensuring that you and your colleagues always have a relevant referral in the switch, you can avoid calls being connected to people who are busy or calling people during important meetings.
Works on all devices
It does not matter if you use PC/Mac, iPhone Android or tablet. The service works with all devices.
Technical prerequisites
Outlook Calendar
Exchange servers that are needed for the service to function are Exchange 2007, 2010 and Office 365. You also need a public EWS address that is set to basic authentication.
Google Calendar
For the service to function, a user is required with whom everybody shares their calendar.
Frequently asked questions about Calendar Sync
Will you be automatically available again after a meeting has ended?
Yes, as soon as your meeting is over, you will be available again in your switch. That way, you will never have to, by mistake, be referred to as in a meeting an entire day because you forgot to change your referral. The switch also knows when people are about to enter a meeting so that the operator does not divert calls to a person who will attend a meeting in a few minutes.
Can you still manually overwrite a referral?
Yes, you can make manual changes to change your referral. These manual changes always take precedence over the shortcuts that are made in the calendar.
Let us contact you
Our competent advisors will gladly contact you and respond to your specific challenges.
