Black Friday. Christmas shopping. Campaign launches.
These are the moments that drive the biggest sales of the year — but also the moments that put your customer service to the test.
When calls, emails, and chats start pouring in faster than your team can respond, the risk of missed customers, lost leads, and stressed employees increases.
That’s where Dstny Overflow Agent comes in — a scalable, digital colleague that helps you keep your cool when the pressure is at its highest.
Picture this: your Black Friday campaign goes live. Orders are coming in by the minute, customer questions double overnight, and the phone won’t stop ringing.
Even the most efficient support team has its limits. During peak hours, a human agent can typically handle 25–35 calls per hour — and that’s before the email queue starts growing.
Meanwhile, studies show that nearly 60% of customers hang up if they have to wait longer than one minute, and one in three won’t call back at all.
Every missed call can mean a lost sale — or worse, a lost customer.
Overflow Agent is built for exactly these situations.
When your support team reaches full capacity, it automatically steps in — answering questions, collecting messages, and forwarding tickets directly to your case management system via email.
With full access to your knowledge base, it can handle up to 100 calls per day, per agent — with consistent quality and zero waiting time.
Think of it as a smart buffer that absorbs the pressure — so your team can focus on what really requires a human touch, while customers always get a response.
Scalable by design – Handles spikes in call volume instantly.
Full access to your knowledge base – Delivers accurate, consistent answers.
Up to 100 calls per day per agent – No missed customers.
Smart case routing – Sends complex issues directly to support email or your ticketing system.
Fast implementation – Ready in days, not weeks.
Whether it’s hundreds of incoming calls during Black Friday or a wave of customer chats before Christmas, Overflow Agent ensures every customer contact is handled — automatically.
Companies using Overflow Agent have reported:
30–50% fewer missed calls during peak season
Up to 40% shorter response times across multiple channels
Higher customer satisfaction thanks to constant availability
During the busiest weeks of the year, your team can finally breathe.
Instead of chasing calls, they can focus on the interactions that truly matter — the ones that build relationships and drive sales.
And your customers? They’ll never see the chaos behind the scenes — only a business that’s always available, helpful, and reliable.
With Dstny Overflow Agent, you never lose control when demand peaks — you stay ahead.
Want to see how Overflow Agent can help your team manage the rush during Black Friday and the holiday season?
👉 Book a demo or Learn more about Dstny Voice Agent