Follow these simple steps to get started!
Teams Connect Line status is now finally included in your company package as a PBX customer. The service is, of course, voluntary to get started with, but what are the advantages? Well, with this service, you can automatically sync your status between the PBX and Teams. This means, for example, that you don’t have to click away calls when you are busy in Teams. Your colleagues in Teams can also see that you are in a call even if you are calling from your phone or MyDstny. Your line status and call status in the PBX and Teams are simply set to busy. This is something that could simplify your workday.
If the administrator is not able to add Teams Connect to the menu inside the Teams environment for all users (The “Setup policies” step in this video after 01:00), each user needs to go into the Teams Store and download the app themselves. Keep in mind that this step is not possible if previous steps are completed.
By following the instructions above, you can set your call status during Teams calls in the PBX. If you are busy in a call or conference call in Teams, your line status and call status in the PBX will be set to Busy, and your status in Teams will be set to ‘In a call’ if you are busy in the PBX. To adjust the settings in Teams Connect and voicemail notifications, please see the video below: