So why is it better to have a virtual system rather than fixed PBX stationed in your office? Well, there are several reasons, actually. All though a fixed PBX phone system is usually reliable and has great functionality, that is the end of its true benefits. A fixed landline PBX is costly to purchase and costly to maintain.
Yes, it is a reliable but the day something breaks, you need a technician to come over, repairs could be expensive, and it can take a lot of time to get the system up and running. Virtual phone systems usually have an uptime of about 99% or more, so these systems are reliable as well. The benefit of a virtual phone system is that you can be completely certain that the supplier always has a technician ready if anything should go wrong, and of course this comes to no extra charge for you as a customer.
A fixed PBX is expensive to upgrade and maintain, upgrades needs to be done by a technician and parts are costly. With a virtual phone system, you always have the latest update through your supplier, and updates never cost you any extra.
When you buy a fixed PBX, you make room for a certain number of users. Say you are 45 employees when you install the system, but you make room for 60 users. Up to 60 users, it is fairly easy to install new users. But the day you need to install the 61st user, you will need to order new hardware and, once again, a technician need to help you with the installation. With an IP-based phone system you can scale almost to infinity. Therefore, virtual phone systems are better for companies that want to grow.
Beyond this, virtual phone systems are really good when it comes to integrate with other systems, such as CRM-systems and add-ons. This opens up possibilities to take your telephony, and customer service, to a new level.