Without the right information, it is difficult to verify that you have the right amount of staff in your costumer service. With Dashboard you can display statistics in real time, including number of calls queueing and how many missed or lost calls you have.
Laptop som visar analytics dashboard

Data driven decisions with Dashboard

Without really good information, it is difficult to verify that you make the right decisions about staffing and changes in your customer service. Obtaining continuous reports with summaries showing historical data is of course very good. But it is just as important to be able to see what is happening here and now. By being able to see what is happening in the company’s ACD groups in real time, you can make more data-driven decisions about what is required to take your customer service to the next level.

You can do this with Dashboard

So how can Dashboard help your company? With the service you can see important information regarding your ACD groups that will help you in decision making. You can see how many agents are logged in, which agents are logged in, how many calls are received, how many calls are missed, and so on. You can see both real-time data and gathered data from, for example, the entire past month. In addition, you can choose whether you want to show one or more response groups in the view. Everything on an easy-to-understand interface.


Choose for yourself what to display

The service is very easy to set up according what information you want to see. Through a few simple clicks you can choose whether you want to see one or more response groups. After that, select which information you want to show. You can choose from things like number of calls in queue, average queue time, number of calls received, number of missed calls, etc. Of course you can change the settings or add more information at any time.

Laptop som visar analytics

Show statistics in a way that is easy-to-read

Dashboard is built so that you can choose yourself how it should look. The information can be displayed as numbers, bar graphs, line graphs or lists in various widgets. You can choose a ready-made shopping center for your Dashboard or build it entirely yourself, and you can then brand everything according to your own brand. You do this with a few simple button presses and the whole thing takes no more than a few seconds to set up. Of course, you can change the content or add new widgets afterwards, if needed. Everything to make Dashboard suitable for you and your company.
Ikon klocka

Get full control with alerts

To make it easier for administrators, you can choose to set key figures and targets, and the widget with the relevant information then changes color to alert if the service levels deviate.
Ikon - skärm uppåtgående kurva

Show Dashboard on any device

Dashboard can be reached via a website. Therefore, you can choose freely which device you want to display the service on. Perhaps you want it on a computer screen, directly in the mobile phone or show it in the office via a projector to spur your staff.
Ikon användare

Agent list

In addition to call data, there is now an option to display the agent list in a field. The list shows logged in agents in the selected group. An icon above the agent’s name shows their availability and current referral status.

Frequently asked questions about Dashboard

Yes, the service is available in English, Swedish, Norwegian, Danish, Finnish, German, Italian, Spanish, Latvian, Estonian, Dutch and French.

Absolutely, Dashboard works on all devices. PC, Mac, iPhone and Android. The service can be accessed via a website, which means that you can see the service from any unit, wherever you are in the world.

The service is built to be as easy to use as possible. Do you want to display any information other than what is displayed? Then you just click on the widget to change the content or add a new widget. Super simple!

Yes. Users can both create and share dashboards with the organization as well as people outside the organization. You can choose which dashboard you want to display.

Get in touch with us

Our competent sales representatives will be happy to contact you and help you with your specific needs, or you may call us at 010-410 51 30 to speak to an advisor directly.

Click here to go to support instead.