So how can Dashboard help your company? With the service you can see important information regarding your ACD groups that will help you in decision making. You can see how many agents are logged in, which agents are logged in, how many calls are received, how many calls are missed, and so on. You can see both real-time data and gathered data from, for example, the entire past month. In addition, you can choose whether you want to show one or more response groups in the view. Everything on an easy-to-understand interface.
The service is very easy to set up according what information you want to see. Through a few simple clicks you can choose whether you want to see one or more response groups. After that, select which information you want to show. You can choose from things like number of calls in queue, average queue time, number of calls received, number of missed calls, etc. Of course you can change the settings or add more information at any time.
Yes, the service is available in English, Swedish, Norwegian, Danish, Finnish, German, Italian, Spanish, Latvian, Estonian, Dutch and French.
Our competent sales representatives will be happy to contact you and help you with your specific needs, or you may call us at 010-410 51 30 to speak to an advisor directly.
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