Dstny Copilot

Dstny Copilot manages all call monitoring and coaching to provide you with full insights into how you handle your communication and how it can be improved.

 

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Optimize calls and meetings with AI-driven analysis

Dstny Copilot is your advanced AI assistant that helps your organization streamline and organize calls and meetings. Using advanced AI it captures, analyzes, and structures information in real time, making it easier to identify key insights and follow-up points.

By automating administration and documentation, you free up time for more value-creating work and strategic decision-making. The platform can be tailored to your specific needs, regardless of industry or business area, and integrates seamlessly with your recorded calls, digital meetings, and CRM.

With smart dashboards and data-driven insights, you gain a clear overview of key findings and sentiment, making it easier to work systematically and make well-informed decisions. Dstny Copilot transforms your calls and meetings into concrete and actionable information, customized for your business.

AI that drives your sales & service forward

Dstny Copilot provides sales teams with powerful tools to optimize every customer call. With AI analyzing in real time, you receive insights and summaries that help your team close deals faster and more efficiently.

• Customized call scripts for better customer dialogues

• Automatic summaries and insights after each call

• Keyword detection to identify buying signals and objections

• Seamless CRM integration to keep all data up to date

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Smarter customer calls with AI

Dstny Copilot helps businesses streamline their calls through AI-driven real-time analysis. Whether for sales or customer service, the tool provides insights, automatic summaries, and feedback—right when it’s needed.

• Customized playbooks for consistent customer experiences

• Keyword detection and identification of key topics in every call

• Automated insights into customer needs and common questions

• Real-time feedback to improve calls and customer interactions

Secure integration with your CRM

Integrate and link call data to existing customer profiles to enhance and enrich the information you already have, or automatically create new profiles to ensure no customer interactions are missed.

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Achieve an increased NPS in no time

Companies that use AI and analytics tools to improve customer service have 25% faster resolution times. (Source: Gartner)

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Save time

In customer service, hundreds, sometimes thousands, of calls are taken every day. Manually listening to and analyzing all these calls is practically impossible.

Dstny Copilot transcribes and analyzes all your calls in real time, providing data on what you actually need.

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Cost-effective

Manually listening to calls for quality assurance is both time-consuming and costly. Employees reviewing calls can only analyze a small portion of all interactions, which means key insights are often missed.

Automated analysis eliminates the need for extensive manual quality checks.

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Secure and GDPR-compliant

Our call recording and AI transcription service stores all data within the EU, ensuring GDPR compliance and the highest security.

By avoiding storage in third countries, we reduce the risk of unauthorized access and ensure that all data is handled according to strict European data protection laws. This provides faster access, better performance, and increased security for your company and your customers.

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Google Meet, Zoom & Teams

With Dstny Copilot, AI Assistant is included.

Also include meetings for other departments in your organization, such as CSM, delivery, and billing. Insights from meetings provide a significant advantage in finding better processes for these departments.

 

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Secure and responsible AI – fully GDPR-compliant

Dstny Copilot is developed with a focus on security, privacy, and compliance. The service adheres to the EU AI Regulation, GDPR, and international security standards such as ISO 27001 and SOC 2 Type II. 

Security and compliance FAQ

What’s included in Dstny Copilot?

Below you will find the features included in the Dstny Copilot service, along with a comparison to AI Assistant.
FeatureAI AssistantDstny Copilot
AI meeting summary
Microsoft Teams
Google Meet
Administrationportal
Recorded calls

CRM integration

Custom AI-agents (Summaries, playbook, insights, data)

Keywords
Meeting types
Customized dashboards

Simplify your workday

In a hybrid world where time and clarity are crucial, this becomes your key to success. By eliminating pain points in calls and meetings and creating clear wins in terms of time, engagement, and insights, we ensure that you and your team can focus on what truly matters.

Ready to revolutionize how you handle calls, meetings, and hybrid work? Contact us today and discover how we can help you create a smarter, more efficient, and engaging work environment!

Frequently Asked Questions about Dstny Copilot

Dstny Copilot is integrated with our call recording service, as well as Google Meet & your Microsoft tenant to access your meetings. We help you get started easily and should already have the service up and running at a fundamental level on the same day we begin the installation. Then, we’ll find time to go through how to set up playbooks, summaries, and data collection in the best way for your organization.

 

With Dstny Copilot, you can connect your Google, Zoom, and Microsoft accounts for digital meetings, as well as with Dstny PBX to integrate recorded calls.

You can also sync data to HubSpot, Salesforce, Upsales, Microsoft Dynamics 365, Pipedrive, and Zoho.

Dstny Copilot connects to your meeting as a user. In meetings where you don’t want the assistant to join, you can deny its connection, or you can remove it during a specific part of the meeting if you don’t want it to record the entire meeting.

For phone calls, all calls you choose to record in the Dstny PBX will be imported to Dstny Copilot. In order for Dstny Copilot to associate the call with a user, a Copilot license is required for users who have call recording enabled.

Recording: If the person recording or transcribing the call is participating in the conversation (e.g., a salesperson or support agent), it is legal under Swedish criminal law to record and transcribe without informing the caller. This is not considered unlawful interception as long as one of the parties is aware and participating.

GDPR and data protection: This is where it becomes more complex. Even if the recording itself is legally permitted without the caller’s knowledge, the GDPR requires that individuals whose personal data is being processed (i.e., the caller) are informed that their data is being recorded and processed (including transcription, which is considered personal data processing).

In practice, this means that you should always inform callers that the conversation is being recorded and transcribed — for example, via an initial tone or voice message (“This call is being recorded and may be transcribed for the purpose of improving our service”).

 

Would you like to see how Dstny Copilot can help your business?

Click the Book Demo button to get a tailored presentation with answers to your questions.
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Related products

See also related products to Dstny Copilot for a complete solution with Dstny.

 
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