Perhaps you are working at a computer right now? Transform your computer into a phone, a softphone, and obtain an all-in-one-solution with good sound quality.

Download Dstny's Softphone

Do you want to download Dstny’s Softphone? Click one of the buttons to download Softphone for Windows or Mac, or if you'd rather get an MSI file.


What is a Softphone?

A softphone is a phone that lets you make calls over the internet, directly via a computer. As the name implies, the phone is made up of a software. A softphone is a user interface that allows you to dial, receive calls, connect calls, etc. Simply put, it is a phone in the computer. It has the same features as a regular phone and many prefer to use a softphone because of its simple user interface and the fact that they already use the computer for their other tasks.

"When I was little, we listened to CDs and everybody had a phone on their desk…"

Nothing against desk phones, they still perform their function on many occasions, however, now that a telephone is available in the computer, for many people they are now redundant.
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When turning your computer into a telephone, you obtain a great all-in-one-solution with exceptional sound quality.
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Full control throughout the company

Our Softphone gives you full control of your employees and departments using advanced functions that are incredibly user-friendly.
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Powerful communication tool

Our Softphone doesn’t just enable you to talk on the phone and send texts. You can also hold video meetings.

Softphone – effective and professional

Our softphone facilitates both internal and external communication and it is simple to keep track on which colleagues are available or not. This enables you to handle customers very effectively and professionally. The smart functions you obtain in our softphone strengthen internal cooperation in the company and make everyday life a bit simpler and more enjoyable. As long as you have access to the internet, you can call with your softphone wherever you are located in the world.

What are the benefits of a Softphone?

There are many benefits of using a softphone. For one, it is effective. Softphones are both inexpensive to get started with while at the same time it does not require the purchase of a lot of expensive hardware, in the way a fixed corporate PBX does. The softphone is easy to upgrade so that the staff always have the latest version, which is of course included in the price. For companies with staff who travel s lot, it is perfect to equip them with softphones, as the software allows them to make calls through their computer in a cost-effective manner.


Some of the smartest functions we offer

Our Softphone offers many smart features, to simplify your working day. Here we have listed some:

  • Rapid dialling to colleagues
  • Status referral
  • Call connection
  • SMS function
  • Move on-going calls to mobile
  • And there are many more. Please contact us for further information.

And of course there are many more. Contact us, and one of our knowledgeable advisers will be happy to tell you more.

Keep track of colleagues, at all times

Transform your Softphone into an advanced telephonist station with a push of a button. With no additional costs you obtain:

  • Clear telephonist interface
  • Easy-to-use search function
  • Call connection
  • Logging in and out of call groups
  • SMS notifications

Handle calls in a more professional way with Premium Attendant

Premium Attendant, an advanced feature in the Dstny Softphone, helps the agent to handle calls directly in their PC, in a simple and effective way. The interface is created to give the user a clear overview of all call activities and a list of the calls that are queued. In the view, the agent can easily forward calls, both blind or attended.


With shortcuts, the agent can handle calls via the keyboard, saving valuable time. The agent selects which commands should belong to specific events. This allows you to create a management that is tailored to the agent’s specific preferences. Something that can shorten the learning period when hiring new agents. In the same interface, the agent can easily email or text the contact and with the A/B field you get the possibility to handle parallel calls.

How to get started with your Softphone

It does not take much to get started with your Softphone. Install the software, log in and start calling. It is as simple as that. The only hardware you need to get started, besides your computer, is a headset. With a laptop and internet connection, your Softphone works wherever you are in the world. And because of the user-friendly and intuitive interface, minimal introduction is required to feel comfortable using the service seamlessly.


We have launched a web-based Softphone, a so-called Webphone. The advantages of this are:

  • You don’t need an app, but can call directly in your browser
  • You can log in to the PBX anywhere, on any computer
  • It’s always updated, automatically

From Softphone abroad

See what it costs to call from your Softphone from Sweden to abroad:

The most common questions about Softphone

Yes, Dstny Softphone works just as well on Mac as on PC. When you download your client there are two different programs to choose from, one called Softphone (PC) and one called Softphone (Mac) and both of these can be found at the top of this page. Login information can be obtained from your administrator or Dstny support.

The headsets that work best with the Softphone and the ones we always recommend are USB headsets, although regular headphones with 3.5 mm cord also work. Well-known brands in usb headsets are Plantronics, Jabra and Sennheizer. In Dstny’s web shop there are some specially selected headsets that we have tested and recommend. We advise against using really cheap headphones, even if they have a built-in microphone, since the sound quality of these is considerably poorer. There are both wired and wireless USB headsets of very good quality which are also affordable.

Yes, Softphone works with wireless Wi-Fi if you have a good enough network. The problem with most wireless networks is that these vary speed, something you do not notice if you browse on a website, in the worst case, the page takes an extra second to load. When you have a conversation in progress, this is very clear as it can start to lag and in the worst case the call is broken. Many networks have a good download speed, which is what you often need but with speech you also need a stable and good upload speed for it to work optimally. But as long as you have a good network, Softphone works without problems.

It's possible to call with Softphone abroad, for example when travelling. As soon as you have access to the internet, your Softphone works and behaves as if it were physically in Sweden. This means that you show your Swedish number when you call and pay the same rate as if you were sitting in the office in Sweden and calling. If you are sitting in a hotel in Germany and want to book a table at the restaurant below, it will therefore be an international call from Sweden to Germany. If you call a colleague in Sweden, from the same German hotel, the call is instead completely free of charge.

It is possible to display different numbers when you call with your Softphone. Under “role” you will find a list of selectable numbers to show in outgoing calls and this is easy to change when you wish. You can choose to display your extension number (your fixed direct number), your mobile number (if you have a mobile connected to the exchange), your exchange number or any of your group numbers to which you have access.

The default setting is to display your fixed direct dialling number/extension number.

In order for everything to work as it should, the traffic must arrive. Many companies have strong firewalls installed to protect against attacks. You can find the firewall settings you need for Dstny's Softphone to work here:

Simplified settings
Advanced settings

Softphones are equally suitable for small and large companies. A Softphone is software that allows the user to make calls directly via the computer. Most people already have a computer at their workplace, which means that companies often do not need to invest in more hardware when they acquire a cloud exchange with softphones. This makes it very easy for businesses, whether large or small, to get started with their softphones.

Get in touch with us

Our competent sales representatives will be happy to contact you and help you with your specific needs, or you may call us at 010-410 51 30 to speak to an advisor directly.

Click here to go to support instead.