Yes, Dstny Softphone works just as well on Mac as on PC. When you download your client there are two different programs to choose from, one called Softphone (PC) and one called Softphone (Mac) and both of these can be found at the top of this page. Login information can be obtained from your administrator or Dstny support.
Do you want to download Dstny’s Softphone? Click the button below to download a Softphone for Windows or Mac.
What is a Softphone?
A softphone is a phone that lets you make calls over the internet, directly via a computer. As can be made out from the name, the phone is made up of a software. A softphone is a user interface that allows you to dial, receive calls, make calls, connect calls, etc. Simply put, it is a phone in the computer. It has the same features as a regular phone and many prefer to use a softphone because of its simple user interface and that they already use the computer for their other tasks.
Watch our demo film
Want to see our softphone in action? Our Partner Account Manager Lars Johansson shows it off in this demo film. Fill out the form to gain access!
When I was little, we listened to CDs and everybody had a phone on their desk…
When turning your computer into a telephone, you obtain a great all-in-one-solution with exceptional sound quality.
Full control throughout the company
Our softphone gives you full control of your employees and departments using advanced functions that are incredibly user-friendly.
Powerful communication tool
Our softphone doesn’t just enable you to talk on the phone and send texts. You can also share documents, chat at individual- and group level, hold video meetings and much more.
Softphone – effective and professional
Our softphone facilitates both internal and external communication and it is simple to keep track on which colleagues are available or not. This enables you to handle customers very effectively and professionally. The smart functions you obtain in our softphone strengthen internal cooperation in the company and make everyday life a bit simpler and more enjoyable. As long as you have access to the internet, you can call with your softphone wherever you are located in the world.
What are the benefits of a Softphone?
There are many benefits of using a softphone, for one, it is effective. Softphones are both inexpensive to get started with while at the same time it does not require the purchase of a lot of expensive hardware, in the way a fixed company PBX does. The softphone is easy to upgrade so that the staff always have the latest version, which is of course included in the price. For companies with staff who travel s lot, it is perfect to equip them with softphones, as the software allows them to make calls through their computer in a cost-effective manner.
Some of the smartest functions we offer
Our softphone offers many smart features, to simplify your working day. Here we have listed some:
- Rapid dialling to colleagues
- Status referral
- Call connection
- SMS and chat function
- Move on-going calls to mobile
- And there are many more. Please contact us for further information.
And of course there are many more. Contact us, and one of our knowledgeable advisers will be happy to tell you more.
Keep track of colleagues, at all times
Transform your softphone into an advanced telephonist station with a push of a button. With no additional costs you obtain:
- Clear telephonist interface
- Easy-to-use search function
- Call connection
- Logging in and out of call groups
- SMS and chat notifications
Handle calls in a more professional way with Premium Attendant
Premium Attendant, an advanced feature in the Dstny Softphone, helps the agent to handle calls directly in their PC, in a simple and effective way. The interface is created to give the user a clear overview of all call activities and a list of the calls that are queued. In the view, the agent can easily forward calls, both blind or attended.
Efficient handling with Premium Attendant
With shortcuts, the agent can handle calls via the keyboard, saving valuable time. The agent selects which commands should belong to specific events. This allows you to create a management that is tailored to the agent’s specific preferences. Something that can shorten the learning period when hiring new agents. In the same interface, the agent can easily chat, email or text the contact and with the A/B field you get the possibility to handle parallel calls.
How to get started with your softphone
It does not take much to get started with your softphone. Install the software, log in and start calling. It is as simple as that. The only hardware you need to get started, besides your computer, is a headset. With a laptop and internet connection, your softphone works wherever you are in the world. And because of the user-friendly and intuitive interface, minimal introduction is required to feel comfortable using the service seamlessly.
We will soon launch a web-based Softphone, a so-called Webphone. The advantages of this are:
- You don’t need an app, but can call directly in your browser
- You can log in to the Softphone anywhere, on any computer
The most common questions about Softphone
The headsets that work best with the Softphone and the ones we always recommend are usb headsets, although regular headphones with 3.5 mm cord also work. Well-known brands in usb headsets are Plantronics, Jabra and Sennheizer. In Dstny’s web shop there are some specially selected headsets that we have tested and recommend. We advise against using really cheap headphones, even if they have a built-in microphone, since the sound quality of these is considerably poorer. There are both wired and wireless USB headsets of very good quality which are also affordable.
Yes, Softphone works with wireless Wifi if you have a good enough network. The problem with most wireless networks is that these vary speed, something you do not notice if you browse on a website, in the worst case, the page takes an extra second to load. When you have a conversation in progress, this is very clear as it can start to lag and in the worst case the call is broken. Many networks have a good download speed, which is what you often need but with speech you also need a stable and good upload speed for it to work optimally. But as long as you have a good network, Softphone works without problems.
It is possible to display different numbers when you call with your Softphone. Under “role” you will find a list of selectable numbers to show in outgoing calls and this is easy to change when you wish. You can choose to display your extension number (your fixed direct number), your mobile number (if you have a mobile connected to the exchange), your exchange number or any of your group numbers to which you have access.
The default setting is to display your fixed direct dialing number/extension number.
Last updated June 2021