The blind spot in customer support management

Sounds familiar?

No native SLA alerting

Queue health lives in the platform, but nobody is watching it in real time, so problems surface only once a customer complains.

Manual ACD login/logout, every single day

Getting the right agents onto the right queue at the right time still depends on someone remembering to do it.

Breaches discovered after the fact

By the time a supervisor hears about a problem, the call has already been dropped and the customer is already annoyed.

Everything a supervisor needs to stay ahead of the queue.

Supervisor Pro pairs a scheduler that handles agent presence with an alarm system that watches queue health, both configured once, then left to run.

Real-time SLA alarms

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Pick a condition, set a threshold, and Supervisor Pro watches the queue around the clock — sending a notification the moment it's crossed.

✓ Which queues to watch

✓ The condition that triggers a notification

✓ Who gets notified, how, and how often

ACD-schemaläggning

Set it up once with the groups, agents and times you want, the schedule handles logins and logouts from there. Catch-up logic covers any missed cron ticks.

✓ Which ACD groups to target

✓ When agents are logged in and out

✓ Which agents the schedule applies to

Everything you need to stay ahead of the queue.

Real-time visibility into every queue, alerts that reach you before your customers do, and schedules that run themselves, so the only time you think about staffing is when you choose to.

SLA alarm monitoring

Configurable alarms per ACD queue. Alerts fire by SMS and to Teams or Slack the moment a threshold is breached.

ACD login schedule management

Pre-configure agent login and logout times on queues. Catch-up logic handles any missed cron ticks automatically.

Teams & Slack notifications

Alarm events push straight into Teams & Slack channels via a Power Automate workflow, no manual monitoring required.

Activity log

Every trigger recorded, time, alarm, queue, the condition and value at that moment, and who was notified.

From sign-in to real-time coverage.

No project, no integration work on your side. Supervisor Pro connects straight to the Dstny Voice tenant your operator already manages.

Set your threshold

Choose your queues and pick the conditions that matter : staffing, calls waiting, wait time, or answer rate.

Pick your recipients

Add the people and channels that should hear about it: email, Slack or Microsoft Teams, one or many.

Act before customers notice

The alert reaches you the instant a value is crossed, so you can respond before the queue or the complaints grow.

Supervisor — Interactive Demo

Workflows · just now

Critical

Alarm: Support Nivå 2

Alarm triggered for Support Nivå 2

GroupSupport Nivå 2

ConditionAvailable agents below 2

Current value1

Time14:32

📱 SMS sent to +46 70 000 00 01

💬 Slack posted to #queue-alerts

Alarm name

Groups

Conditions

Remind every

How often the notification is re-sent while the condition stays true. Stops automatically when the alarm clears.

SMS Recipients

Chat channels

Deliver alarms to Slack or Microsoft Teams via webhook URL. Create a Slack Incoming Webhook or a Teams Workflow webhook and paste the URL here.

Active hours

Only send notifications during the selected hours (customer timezone). Leave all days off to alert around the clock.

Time	Alarm	Group	Condition	Value	Recipients

Groups & agents

⚠️

Overlap detected.

Group

Agents

Action

Log out at

Recurrence

Date

Active schedule

Guided flows

Click a flow to get walked through it — or explore the portal freely at any time.

This is a sandboxed demo — no real customer data, alarms, or messages are involved.

Vanliga frågor

Go to supervisor.dstny.se, enter your email and request a code, then paste in the 6-digit code you receive. Tick "remember me" to stay signed in on that device.

You'll see a not-authorized message. Ask Dstny to add your email to the account.

No. Supervisor Pro is built natively on top of the Dstny Voice platform your operator already manages. If you see "no credentials configured" the first time you sign in, setup isn't finished yet on Dstny's side — just get in touch.

The dashboard card for that queue turns red, every recipient with SMS or another channel attached is notified, and the trigger is written to the activity log. The alarm won't re-notify until your chosen repeat interval has passed, or until it clears and triggers again.

Yes. Every alarm can be toggled active or inactive from the alarm list, edited at any time, or removed altogether.

No — they're separate tools. ACD scheduling controls when agents are logged in or out of a queue. Alarms watch queue health and notify you when something needs attention. Most customers use both.

Dstny Supervisor PRO

Sounds familiar?