Add-on services for smarter business communication

Yes, the add-on services are modules connected to an existing PBX or telephony solution from Dstny. Analytics, Answering Service and Call Recording work alongside Dstny's cloud PBX and run on the same infrastructure, which means call data, settings and statistics are shared seamlessly between services. If you're not yet a Dstny customer, we'll first migrate your PBX before activating the add-ons.

You can activate the add-on services whenever the need arises — they don't have to be ordered when you sign up. Many customers start with the cloud PBX and add Analytics when they need better statistics, Answering Service ahead of holidays or seasonal peaks, and Call Recording when compliance requirements change. Activation goes through our support team or project manager, and everything stays on the same invoice.

Yes. Dstny's Call Recording is fully GDPR-compliant and meets European requirements for call recording. Recordings are stored encrypted within the EU for 1 year (Automatic) or 7 years (Pro) and can be exported securely via FTP, SFTP, AWS or Azure. Your company retains full ownership of the data, has full control over which calls are recorded, and can delete recordings on request. It is the company's responsibility to inform call participants in line with applicable regulations.

When your in-house team is busy, sick, in training or outside business hours, incoming calls are automatically routed to Dstny's operators, who answer in your company's name following a script you've approved. Because the service integrates with your cloud PBX, operators see the same information as your internal staff — including calendar status, call forwarding rules and history. Inquiries are logged and forwarded directly to the right person internally.

The add-on services solve three specific business problems that the standard PBX doesn't address. Analytics gives leadership and customer service managers real-time data to track SLAs, optimise staffing and make data-driven decisions. Answering Service eliminates missed calls - companies miss an average of 18 % of incoming calls, which translates directly into lost deals and customers. Call Recording enables quality assurance, training and regulatory compliance, particularly important in finance, healthcare and insurance.