The right customer card is on screen before
the agent has said hello, and every number in
the CRM is one click from a call. No manual
lookup, no guessing who’s calling.
Dstny Link
Stop searching.
The right customer card is already on screen
when the phone rings. Dstny Link connects
your Dstny telephony to the CRM you already
use, in real time. And you decide what the
screen shows and what happens afterwards.
when the phone rings. Dstny Link connects
your Dstny telephony to the CRM you already
use, in real time. And you decide what the
screen shows and what happens afterwards.
Sex minuter ni inte hade. Six minutes you didn’t have.
It’s 10:14. While the customer explains their
issue, the agent searches the CRM, stares at
three near-matches and guesses. The call runs
six minutes longer than it should. The next
call is already ringing, and nobody had time to
write down what was promised.
issue, the agent searches the CRM, stares at
three near-matches and guesses. The call runs
six minutes longer than it should. The next
call is already ringing, and nobody had time to
write down what was promised.
Two days later the same customer calls again.
New agent, no history on the card, same
questions from the start.
Every minute the agent spends searching is a
minute of worse service. Every call that never
reaches the CRM is a hole in the customer’s
history.
Varje minut agenten letar är en minut säre service. Varje samtal som aldrig når CRM:et är ett hål i kundens historik.
Three moments this changes.
During the call
After the call
Duration, outcome and notes are written back
to the card the second the call ends. Nothing
is written twice, nothing falls through the
cracks.
to the card the second the call ends. Nothing
is written twice, nothing falls through the
cracks.
Over time
A CRM that mirrors every call means faster
follow-up, better decisions and a customer
who no longer has to repeat themselves.
follow-up, better decisions and a customer
who no longer has to repeat themselves.
Everything happens where your team already works.
Screen pop
The right customer card appears the second
the call connects, whether incoming, outgoing
eller överkopplat. Inget letande krävs. or transferred. No searching required.
the call connects, whether incoming, outgoing
eller överkopplat. Inget letande krävs. or transferred. No searching required.
Click & Call
Call any number straight from the CRM with
one click. No copying digits, no flipping
between windows.
one click. No copying digits, no flipping
between windows.
Automatic loggning
Duration, outcome and notes are written back
to the right card as soon as the call ends.
to the right card as soon as the call ends.
Call notes
The agent writes notes during the call, and they land directly on the CRM card. No extra step, nothing to forget afterwards.
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History & search
See who last spoke to the caller, and search
CRM contacts without leaving the phone
client.
CRM contacts without leaving the phone
client.
Automations
Set rules that react to call events on their
own: open a ticket, move a deal stage, send a
follow-up. No manual work.
own: open a ticket, move a deal stage, send a
follow-up. No manual work.
Keep the CRM you already trust.
Nobody has to switch systems. Dstny Link is the layer that finally gets your telephony and your CRM talking to each other: an add-on to what you already have, not a replacement.
Built for teams where the phone never stops ringing.
Sales teams chasing faster follow-up. Support and customer service teams whose results depend on the CRM actually reflecting what was said on the call. If you already run one of the CRMs above and your telephony doesn’t talk to it yet, this is the add-on that solves it, on top of the Dstny Core agreement you already have, not instead of it.
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Sales teams
Chasing faster follow-up and the next deal, not the right contact card.
Support & customer service
Chasing faster follow-up and the next deal, not the right contact card.
Multi-office organizations
Roll out the same setup to every desk, without
configuring by hand.
configuring by hand.
Connected to everything. Stays in Europe.
Dstny Link runs on Dstny Core, the voice
foundation your business already stands on.
Call and CRM data stays within Europe, on infrastructure built for the rules that already apply to your business.
Stop searching.
Ask us how Dstny Link connects to the CRM you already run, and get the right customer card on screen, every time.