Answering service

If there are a lot of calls, agents are ill or the company is having a work shop day, it is good to be able to turn to our award winning office phone system answering service.
As professional as if you were doing it yourself

As professional as if you were doing it yourself

We answer in your name, in accordance with your manuscript and according to the instructions you stipulate. Our telephonists have access to precisely the same information about your employees and the same telephonist interface as you have yourself. It consequently enables us to provide equally effective and professional reception as you would have done yourself. We can take care of all management of your calls or a certain proportion. Regardless of what needs there are, we have a solution.

Call answering on your terms

Choose which information we should give to callers, whether we should connect calls and to which number. Choose whether you want us to connect directly, or announce the calls before they are put through, if you want to have notifications and in which way.

With answering service, we have gained insight into how many calls we actually miss

With answering service as a fallback, you get a chance to capture the conversations you do not have time for while you get insights on how many calls you would have, otherwise missed.
Complete attendant service

Complete attendant service

With our personal answering service, you get extra reinforcement on your exchange numbers. Never miss a call again.

Information in real time

Information in real time

The agents can see information about your employees in real time. In this way, no calls will be connected to people who are busy.

One supplier - one invoice

One supplier - one invoice

Avoid the extra work of having several different providers for telephony services. With Dstny you get everything in one and the same invoice.

Never miss an important call again

Never miss an important call again

Today customers expect a rapid response and a good service. Companies which deliver that are consequently more profitable and have more satisfied customers. We help out when time is short and you are not able to do it yourself. And we answer round the clock, all year round, so that you can focus on and prioritise something else without needing to worry about missed calls.

Four benefits of the answering service

Four benefits of the answering service

  • Complete attendant service
  • Never miss a call
  • Your customers receive a personal and professional treatment
  • Real-time information about your employees
  • Integrated with your corporate exchange
  • Easy to change in one interface
  • Everything on your terms
  • A supplier – an invoice

Frequently asked questions about Answering service

What is meant by response service being integrated with the exchange?

The fact that answering service is integrated with the exchange means that our attendants have access to the same information as your own employees. Inputed status referrals are therefore visible to the attendant, so he or she does not link a call to a person who is, for example, sick, on vacation or busy.

Does it cost anything when answering service is not used?

There are various price plans for our answering service. If you have a slightly higher monthly cost, each call made will be cheaper. This suits companies that have many calls that goes to the answering service. You can also choose to have a lower monthly cost, then the calls instead cost a little more. This pricing model is suitable if you expect that there will be few calls going to the answering service.

How many missed calls do companies have on average in their response groups?

We have seen that companies on average miss 18% of their incoming calls. It is therefore 18% of potential customers who were not helped, who may not have completed their purchase or might turn to a competitor. By using an answering service, you will never miss an important call again. It pays off!

Can I control what the agents respond?

You can choose what the agents will answer when they handle your calls to suit your company’s brand and tone of voice. Our professional attendants have access to the same information as your own staff, thus providing professional and effective response.

Can I easily see how many calls are forwarded each month?

We provide information on how work progresses in real time. You can therefore continuously see how many calls are forwarded to answering service.

What does customer service calls mean?

Calls to an answering service that lasts longer than 1 minute is considered a customer service call. The price for the extra time is 50 öre per second unless otherwise agreed.

Let us contact you

Our competent advisors will gladly contact you and respond to your specific challenges.