Digital Channels

In our omnichannel solution MyDstny, you can integrate your digital channels.
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Omnichannel
Ikon Omnichannel - digitala kanaler

Integrate your digital channels

Optimize your customer interaction using Dstny’s latest innovation Digital channels, seamlessly integrated into the MyDstny platform. Gather all incoming customer chats from your Instagram, Facebook and website in one and the same intuitive flow. With this simple action, you will minimize time consumption and reduce administrative work for your support team, while ensuring that no message goes unnoticed.

In the Digital Channels view, you can also choose to activate our digital Chatbot, which can take over the conversation with the customer and answer common questions for you. This allows the customer to receive answers around the clock, and your support team has more time to spend on other less repetitive tasks. Update your answering system today and take your customer service to the next level!

All gathered in one place

By integrating your digital channels in MyDstny, you receive all incoming messages from your customers gathered in one place. You don’t have to jump around between several accounts to keep track of all the different inboxes, and thus save both time and energy.

Never miss a message

Since you only need to keep track of one place, you reduce the risk of missing a message from a customer. This means that you never miss a potential lead, and the customer never has to feel that they are left unanswered.

Offer your customers better service

In MyDstny, all agents work in the same view, which means that everyone in your support team has access to cases and up-to-date customer information. It gives them the ability to deliver consistent service. The customer will experience the contact with your company as fast, simple and smooth.

Common questions about Digital Channels

You can integrate Instagram, Facebook and any eventual chat on your website.

Yes, agents can also see messages from colleagues, and thus see if a colleague has answered a case. As an agent, you can see if another agent has taken control of a case as well.

Get in touch with us

Our competent sales representatives will be happy to contact you and help you with your specific needs, or you may call us at 010-410 51 30 to speak to an advisor directly.

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