About SuperOffice
Connect Dstny to SuperOffice
By integrating Dstny's communication services with SuperOffice, companies can establish a more efficient and seamless workflow between their sales and customer service teams. This integration enables real-time access to customer data directly from the communication platform, facilitating quicker responses to customer inquiries and more personalized communication based on customer history and needs.
The integration helps strengthen customer relationships and enhance the overall customer experience by merging the company's internal data sources with its communication channels.
Direct benefits
Integrating SuperOffice with Dstny's telephony system offers numerous benefits, including immediate access to detailed customer information with every inbound or outbound call. This enables employees to provide a personalized touch in every customer interaction, enhance service levels, and promptly address customer needs. Additionally, the integration facilitates tracking and documentation of customer communication, enhancing accuracy in the customer database and streamlining sales and support processes.
Integration requirements
This integration requires the following information to be provided to Dstny:
- Key: (Authentication key for the CRM script)
- Token: (Username:Password encoded in Base64)
- CustId: (Customer ID, which can be found in the URL: https://online.superoffice.com/Cust42947/default.aspx)
- Header: (Custom header, default value is "X-CRMScript-Auth")
To enable the integration, you need to have a CRMScript script named "searchContact" available in the Admin client > CRMScript tab. The script is managed by SuperOffice's provider (iCentrum).
How does the entire process unfold?
Dstny uses APIs to connect its services with SuperOffice, enabling the gathering of customer or contact data.
To establish a successful connection, the retrieved data fields need to be directly linked to the respective contact. Once such a connection is successfully established, the API retrieves information not only about the organization to which the contact belongs but also detailed information about the contact person.
This includes the ability to provide information such as the customer's recent orders.
