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About Freshdesk

Freshdesk was founded in 2013 and has experienced rapid growth since then. They focus on providing software that is user-ready, easy to use, and requires minimal customization while also being affordable. Today, Freshdesk serves over 150,000 businesses as their customers.

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Integration provides a comprehensive view

At Dstny, we can integrate our services with the CRM tool Freshdesk, thereby streamlining your work and productivity. As a result of the integration, you can access important information about the customer even before the contact is established, allowing you, for example, to ensure that an agent with the right expertise handles the call.
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Provide your customers with better service

Don't let your customers blend into the crowd. By integrating Freshdesk with Dstny's switchboard services, your agents will be able to see important information about the customer even before the call is answered. Moreover, you can access the customer's contact card in Freshdesk with a simple button press. This enables you to get a complete picture of the customer during the call, including their entire history. As a result, you can address the customer in a more personal and efficient manner, enhancing the customer service experience and fostering stronger customer relationships.

How does the integration work?

This integration adds new functionality to tickets in Freshdesk as more people within the company can access support cases and their status. It not only provides insights into the customer but also offers a unique opportunity to impress.

Since your employees receive crucial information about the customer, you can offer both faster and more professional handling while more easily understanding the customer's needs and solving their problems. And when the customer doesn't need to explain their history, they will feel like a prioritized customer, which in turn strengthens the relationship with your company. You can display the customer's latest tickets or the recent cases of their colleagues, ensuring a comprehensive and personalized approach to customer service.

Services integrated with Freshdesk

Learn more about our services that are compatible with Freshdesk.
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