A PBX telephonist is the person you usually first get in touch with in a company and makes sure that the caller will connected to the right person. The telephonist can be hired at a company or staffing agency. The customer is always priority and should always receive the sought after service.
Working as a PBX telephonist requires you to be calm, patient and meticulous. It’s also important to be service minded and think about how you yourself would like to be met because you can usually hear if someone is happy, stressed or annoyed.
The work should also include booking rooms for different events, take and leave maila and make sure that the extensions are right if new staff is hired, or new or existing numbers change. Sometimes the person sought after isn’t available and the telephonist then leaves a message to that person.
- The PBX telephonist is usually the first person you get in touch with when calling a company.
- As a PBX telephonist you need to be meticulous so you don’t connect someone to the wrong person.
- You need to greet people calling with a friendly and clear voice.
- You need to make sure that the service provided is what the person is asking for.
- A PBX telephonist can be hired at a company or by a staffing agency.
- You need to be able to manage more than answering the phone as other tasks may appear.
- Important to manage stressful days and be a calm and joyous person.
There are many things that can facilitate a telephonist’s job today. A softphone is a tool that can provide you with the perfect prerequisites for an effective and high quality workflow.
PBX telephonists in the past
Before there were mostly women working as PBX telephonists. The pay was bad and you couldn’t be short, or you wouldn’t be able to reach the plug holes in the PBX tables. You also needed a doctors note that your voice and pronunciation were spotless and clear.
The working conditions were usually tough with long workdays and there were stress poles located on many spots that showed how many calls were waiting for the telephonist. They only had a few minutes in between for short breaks to for example use the restroom. It was stressful, monotonous and strenuous.
The automatic phone PBX came in the 1980s and from having to do everything manually you now only needed to remember a bunch of numbers that you then chose with your finger or an object. The manual PBX was use din the 60s, before pretty much everything was automized.
PBX telephonists today
Today everyone has mobile phones and can with them reach the whole world. You can connect for a phone conference in just a few seconds while traveling and you can have a telephonists that manages calls when you just can’t pick up. You say how you would like to take calls, and the telephonists does the rest.
The technique today has made it easier for small companies to manage just fine with a mobile phone and the so called cloud-based PBX. It simplifies everything and you can learn how it works and how to manage it yourself. With a mobile phone and a computer you have a easy and smooth PBX.Glossary