Unified communication

Unified communication

Unified Communication is a term that in a business context is used for integration of different communication methods. It’s about collective communication in relation to services such as phone calls, SMS, e-mail, chat, etc. We have yet to land in UC (in short), but it’s an ideal that seems closer than ever.

Unified Communication is the thought that you have one or more central systems that connect all communication in company. This also means between that communication between different platforms connect. This includes real-time communication such as calls and video calls, but can also include e-mail and IM that can be read later.

The term has been around since the mid 1990s, but similar systems have been built with the same idea. A good example is the “private branch exchange” sytem (PBX) that was an early attempt to integrate telephony in companies. It was a sort of central PBX for private companies.

  • Unified communicaiton is a term that describes integration of communication in companies.
  • The term was coined in the 1990s, but the idea is older.
  • The term entails integration of telephony, video calls, SMS, e-mail, etc.
  • Digitalization was a huge kickstart for Unified Communication.
  • Better communication means higher productivity for a company.
  • Effective communication is necessary for customer- and partner contacts.
  • Effective communication is increasingly becoming more important for companies to stay relevant on the market.

The need of Unified Communications

With the digital revolution, and the first PCs and mobile phones, Unified Communication became more than a distant idea. Thanks to digitalization, communication became far more effective, and with all the more development, more easy accessible communication forms were available. Modern smartphones was a clear and early sign of Unified Communication.

The importance of effective communication continues to grow. Globalization, that many say is driven by the development in communication technology, also drives a need to effectively communicate with customers and partners across the world. The though is that it should happened more and more effectively.

But it’s just as much about streamlining in the organization. To many fields it’s necessary to always send files and documents between offices. And the fact is that more and more offices transition to mobile solutions, where employees get to choose their own workplace.

Unified Communications in the future

It may be easy to underestimate the importance of effective communication. Lately a row of technology has changed communication forever. With one or a few programs companies can easily control and review how employees communicate. It will take less and less time for them to perform necessary communicative tasks, such as reports.

Unified Communications will vastly improve company’s communication with other companies or customers. An important aspect of Unified Communications is that you can have reliable ways to conduct conferences, both via phone or video. Sometimes Unified Communications include programs for deciding of position.

All companies will have som form of utility of Unified Communications, and most have in some way likely integrated communication. New apps and programs for effective communication are steadily launched. The ideal of integrated effective communication systems has in quick pace been realized över the last years.

Dstny’s Contact center is the fastest growing in the industry and is integrated with Puzzel. Want to know more about Contact center and Unified Communications? Contact us and one of our experienced advisors will help you further.