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Data Analytics: Why Unified Reporting Should be the Next Big Focus for MSPs and Enterprise

Data Analytics: Why Unified Reporting Should be the Next Big Focus for MSPs and Enterprise

Global UCaaS giant Dstny on how joined-up deep diving can provide a platform for mutual growth. “There are huge amounts of data swirling around in every enterprise, and they are all learning that there is huge value to be extracted from it,” says Johan Wendelstam, Managing Director of Analytics at Europe’s largest, recently re-branded, UCaaS platform provider Dstny.
Chatbots: How Automated FAQ Functionality Can Power Your Profitability

Chatbots: How Automated FAQ Functionality Can Power Your Profitability

For the time-starved customer with a question, using a chatbot means there is no need to call and sit in a queue for a human operative; or be bounced between departments in search of a resolution to their issue. For the service provider, there is no need to deploy an expensive and often-ineffective call centre function with all of the associated, resource-sapping costs which conspire against bottom-line growth. In today’s always-on world, the automated chatbot is the 24/7 antidote to costly, often-sluggish human customer service endeavours.
Cloud Contact Centres: Future-Proofing Your Customers’ Customer Comms

Cloud Contact Centres: Future-Proofing Your Customers’ Customer Comms

Taking a sledgehammer to crack a nut is rarely a good idea. All that wasted energy simply can’t be justified. Similarly, imposing a monolithic technological solution on a business which simply doesn’t need it, amounts to over-engineered folly. So it often is with contact centres. Back in the day, there was only one way: a hard-wired, mega-capacity network connection; eye-watering call-handling complexity; and wallet-draining implementation management that took months to deliver. The cloud has changed all of that, of course. Or has it?