MyDstny Omnichannel
Everything in one interface
In the future, MyDstny will be an omnichannel tool where you can access much of what Dstny has to offer in one single interface:
- Webphone
- Chatbot
- Chat and file sharing
- User portal
The system is entirely web-based and flexible – it doesn’t matter where you are located geographically or which platform, operating system or telephone carrier you have. Increase and decrease the number of administrators as needed and only pay for what you actually use. Connect functions as you grow into the solution and reallocate the recourses based on your needs.
New functionality will be added continuously during 2023 – first up is our webphone.
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We have a super offer for you! Get MyDstny Omnichannel with Chatbot for a heavily discounted price, agent license ncluded.
Webphone
MyDstny comes with a web-based softphone, a so-called webphone. The advantages of having a webphone are as follows:
- You don’t need an app, you can call directly in your browser
- You can log in to your PBX from any device
- You always have the latest version, automatically
These requirements are minimum for our webphone:
- PC: Windows 7 (will not be updated after January 15 2023)
- Mac: OS X 10.11 El Capitan
- Google Chrome 90.0.4430
- Firefox 74
Watch our demo film
Want to see how MyDstny Omnichannel works? Fill out the form to gain access to our demo film!
Digital channels
You can integrate your digital channels, such as Instagram, Facebook, Twitter and Whatsapp, which means that incoming chats from your customers end up here in one unified inbox. It saves time and reduces administration for your support team, while ensuring you never miss a message.
Chatbot
With the help of an AI bot, you can be available around the clock and provide customer service directly, while keeping personnel costs down. Therefore, you can let Dstny Chatbot take over and respond to messages in your digital channels and on your website if you for example receive many similar questions. This means that you can free up time that you can spend on value-added tasks instead. You enter pre-programmed responses to the bot in the admin view, and can then choose to monitor the conversations in MyDstny if you want to make sure the customer is getting the best possible service.
More updates to come
As MyDstny will get more features in 2023, this page will be updated continuously – stay tuned!