MyDstny Omnichannel
Administrate and communicate, all within on single interface.
Everything in one interface
Welcome to the future of communication! With the launch of our new platform MyDstny, we are opening the door to an innovative and flexible communication solution. MyDstny will serve as a focal point for many of the services and features that Dstny has to offer, all in one interface.
Webphone
Integration of digital channels
Chat bot
Completely web based
The system is entirely web-based and flexible – it doesn’t matter where you are located geographically or which platform, operating system or telephone carrier you have. Increase and decrease the number of administrators as needed and only pay for what you actually use. Connect functions as you grow into the solution and reallocate the recourses based on your needs.
Why MyDstny Omnichannel?
Efficient Customer Interaction
It’s becoming increasingly common for customers to reach out to companies directly on social media nowadays. MyDstny Omnichannel streamlines customer interaction by gathering your channels in one place in the Digital Channels view. You can address inquiries more swiftly, enhance your social media presence, and boost customer satisfaction.
Round-the-Clock Support
Relieve your staff and save time with our Chatbot application. It’s designed to address common questions and issues, freeing up time and resources. This allows you to provide fast and consistent support to your customers, even during nights and weekends.
Smooth Hybrid Solution
MyDstny Omnichannel provides easy and flexible web-based communication through our Webphone. You can reach your customers quickly from any device, wherever you are – all you need is a web browser. Perfect for hybrid work environments!
Webphone
In MyDstny you will find our Webphone, a completely web-based Softphone. It allows you to make and receive calls from colleagues and externally, directly in the browser. It is our cloud-based PBX that forms the basis. It is also carrier-independent, which means that you do not have to limit yourself in any way.
Digital channels
You can integrate your digital channels and social media, such as Instagram and Facebook, straight into MyDstny, which means that incoming chats from your customers end up here in one unified inbox. It simplifies task management, saves time and reduces administration for your support team, while ensuring you never miss a message. Update your customer service system today!
Chatbot
With the help of an AI bot, you can be available around the clock and provide customer service directly, while keeping personnel costs down. Dstny Chatbot, our digital chatbot solution for businesses in the SME segment, can take over and respond to messages in your digital channels and on your website, if you for example receive many similar questions. This means that you can free up time that you can spend on value-added tasks instead. You enter pre-programmed responses into the bot in the admin view, and can then choose to monitor the conversations in MyDstny if you want to make sure the customer is getting the best possible service.
