Dstny Analytics

Get important insights from your powerful PBX via automatic reports and live statistics to make more data-driven decisions.

With Dstny Analytics you get these functions in the package

Wallboard

Wallboard shows which agents are available or logged in, number of calls in queue, latest queue time, average queue time and how many missed calls you have.

Reports

With the system you can create reports that are adapted to your business, your wishes and needs.

With Dstny Analytics you get a complete view of how your customers contact your company, how your staff performs, what goes well and what you need to strengthen in terms of your telephony and company PBX.

Wallboard

Without really good information, it is difficult to verify that you have the right staffing in your customer service. Wallboard shows which agents are available or logged in, number of calls in queue, latest queue time, average queue time and how many missed calls you have.

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SLA alarm via SMS and e-mail

Get automatic alarms sent directly to you.

Real time

All numbers are displayed in real time.

Incoming calls

See statistics on incoming calls.

Reports

Reports makes it possible to analyze and follow up the company’s communication patterns via a simple and powerful interface. With the system you can create reports that are adapted to your business, your wishes and needs. Of course, you can search for statistics based on desired parameters with different time periods, groups and users. You can then choose to save your selected parameters and allow the report to be sent automatically at selected times to selected persons. The tool helps you to continuously track important statistics and key ratios.

Let us contact you Read more about Reports