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Virtual Phone Q
Virtual Phone Q gives your customers the option to let a bot hold their place in the phone queue and instead be called back at a predetermined time.
Automatic or manual
Choose between manual or automatic callback. With automatic callback, the system will first call the agent and then the customer. If you choose manual handling instead, the agent must enter the system and call the customer via the interface. You can also choose to use a combination of the two if necessary.
Missed callback calls
Sometimes the customer misses their callback, even though a time has been specified. If the call is set to automatic, the system will try to call up to ten times in succession at a predetermined interval. If the callback still does not connect, it will be cancelled. However, if you have manual dialling via the web interface, the callback-request will never be removed automatically; this must be done by an agent.
Integrated with CRM system
The service is integrated with the most common CRM systems (Upsales, Salesforce, Lime, Zendesk, Freshdesk and Hubspot) which allows you to get more information about an existing customer calling in. For those without an integrated CRM system, the service can also display information from Hitta.se. This allows an agent to select cases that best suit their skills.
Staff scheduling
The service also supports staff scheduling. You can easily specify exactly what opening hours apply, how many agents will be available at what times and how long time intervals you want at different times of the day. For example, if you know that there is a lot of pressure in the mornings, you can assign more agents to handle the callback and set a longer interval between the selectable times that can be dialled.
Satisfied customers
Without Virtual Phone Q, the customer can wait in a queue until you have an available agent, or hang up and try to call back later. Neither of these options provides your customers with a great experience. In a business environment where competition is rapidly increasing in almost every sector, it is important to stand out from the crowd. It is therefore becoming increasingly common for companies to invest more in their business telephony as a competitive advantage.
Virtual Phone Q is a virtual queuing system where the customer's position in the queue is held by a bot. This frees up your customers to do other things while they wait to be connected to your business, resulting in more satisfied customers.
45 minutes of generic jazz music is rarely good for the customer experience.
Let your customers do other things while they wait to contact your company. This takes the pressure off your support team and increases customer satisfaction.
Increased staff wellbeing
Effective customer management
